Welcome to our support service! Use the form below to contact our support team. In addition, we would recommend you to first have a look at our Documentation section and/or to visit our Wiki. In the Wiki, you will find tips & tricks, technical information about our products and more. To obtain quotes for systems, accessories or consumables, please use the Quote Form.

Support Query Form

Please use this form only for technical questions or for issues regarding your Enobio or Starstim system.

In order to best assist you, provide the Serial Number of your device and the NIC software version* you are using as well as the operating system of your laptop/computer. Also, feel free to contact us at support@neuroelectrics.com

*Where your software version can be found:

  • Using NIC1.4: Go to SETTINGS and you will see the software (NIC) version
  • Using NIC2.0 is displayed in the left corner of the window

Serial Number which can be found on the back of your StarStim or Enobio device (NECBOX). This number would have the format "E201XXXXX-XX"

Version of NIC software used with your system. This number would have the format "1.2.9", and can be found in the bottom right corner of the Settings tab in NIC.

Firmware version of your NECBOX. This number would have the format "1.2.51", and can be found in the bottom right corner of the Settings tab in NIC, once the device is paired with the NIC software.

Operating system of your computer.

A one-line description of your issue

You can select multiple files with your modification key (CTRL most likely)

NEUROELECTRICS BARCELONA, S.L.U. collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR).

Wiki

You will find here information on several topics of interest for researchers, clinicians and developers.

Wiki

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