Troubleshooting / Problem Solving
Troubleshooting connectivity issues with Bluetooth
The NECBOX connects to the computer using the windows bluetooth stack. It's important to check if the computer has the Windows stack installed and working. This is not obvious when: - The computer is a toshiba Laptop (it might use the Toshiba Stack) - The computer has Windows XP (The stack depends on the dongle used)
If the computer has bluetooth integrated, the system shall be used with their integrated bluetooth. Do not use the provided dongle in a computer that has bluetooth integrated.
Some known problems:
After a certain time, the device doesn't connect anymore. Remove the bluetooth device from the BT device manager and remove the associated COM ports from the device manager. Let NIC install them again.
In Windows 8 it's impossible to connect. Contact NE for a new Bluetooth library.