Troubleshooting / Problem Solving

Troubleshooting connectivity issues with Bluetooth

Basic Information

The Enobio/StarStim NECBOX connects to the computer using the windows bluetooth stack. It is important to check if the computer has the Windows stack installed and working. This is not obvious when:

The computer is a toshiba Laptop (it might use the Toshiba Stack)
The computer has Windows XP (The stack depends on the dongle used)

If the computer has integrated bluetooth hardware, the system shall be used with their integrated bluetooth. Do not use the provided dongle in a computer that has integrated bluetooth (such as a Mac).

Some known problems and solutions:

After a certain time, the device doesn't connect anymore : remove the bluetooth device from the BT device manager and remove the associated COM ports from the device manager. Let NIC install them again.

With a Windows 8 installation you find it is impossible to connect: contact NE for a new Bluetooth library.

EEG recording issues

If you find noisy signals even after waiting for a few minutes for the electrochemistry to stabilize, check first the DRL/CMS electrode placement. If all electrode signals are noisy you may have a bad DRL/CMS setup. Remove these electrodes, clean the area (mastoid) with a napkin and water/alcohol, and reattach with fresch StickTrodes.

You should also ensure you have a reasonable battery charge (>20%).

If a single channel is at fault, add more gel (unless you are using a DryTrode) and try to establish a good mechanical contact between the electrode and the scalp, removing some hair if you can. If this still does not work, try replacing the electrode using a new (or othewise well-behaved one).

If the problem persists, you may have cabling issue. Try to swap cables across two electrodes (one behaving well, the other bad) to see if the problem follows the cable or the electrode.

If you have a NE Testboard, you can check that the NECBOX is functioning properly by connecting it to the testboard and observing signal quality in all electrodes. If a channel is misbehaving, contact our Technical Support.

Stimulation issues

Problem: the impedance check returns too high impedances.

Note: normally the measured impedances of the impedance check might be higher before stimulation, but when the experiment starts after some time they might fall down. This is normal (stimulation can itself lower impedance).

If impedances are too high you can: - Add more saline solution to the electrodes and check again - Move your hair to avoid as much hair as possible under the electrode - Add some saline solution directly at the hair at the electrode zone - Check that the DRL/CMS electrodes are correctly placed

Impedances depend on skin type, and can vary quite a bit across individuals.

You should also ensure you have a reasonable battery charge (>20%).

Using the testboard

A good tool for debugging is our testboard (contact us if you want one). This board connects to your NECBOX and allows to test different system functionalities as well as discard problem areas.

The testboard (we call it an "artificial head", but this is stretching things a bit) is a collection of resistors connected so that the impedance seen by any electrode wire is about 5 KOhm (the resistors have a precision of about 5%). Resistors produce (Nyquist) noise as well as pick up noise from the environment (try waiving a magnet near the board, for example). A NE device connected to a testboard will respond as a properly placed system in a subject, with a very similar electrical environment.

Using the testboard for EEG testing

Suppose you have a very noisy channel, and you have tested replacing electrodes (electrodes can be damaged by dirt, light and contact with metals) with the same result (signals still noisy). Is the problem electrode or electrode contact (apparently not, you have checked that replacing the electrode for another one), the cable harness (cables damaged) or is the device faulty?

You can use your the testboard to record EEG and test your NECBOX, for example. Using the flat cable connector to connect your device (that is, not using the standard cables) to the testboard you should see small EEG signals, with an STD of about 1-2 uV in the 1-40 Hz band. If this checks, your device is working properly. If you see larger signals, there may be an issue with your device (contact us). If the flat cable test does not detect a problem with the NECBOX, you may have an issue with your cables or electrodes (but those you already tested). In order to check for this, we provide in the testboard an alternative connection using our standard cable harness with clips. This connectors, labeled P1 to P4, should be used to connect a couple of electrode channel leads to P1 and P2, and then the CMS and DRL cables to P3 and P4. This allows for checking integrity of the faulty channels.

In summary:

- Test first the contact and then electrode by swapping electrodes. If this does not solve the problem - Test the NECBOX using the flat cable. If the test is positive your NECBOX is fine, so - Test the cable using the clip connectors in the testboard

Using the testboard for stimulation testing

Simply connect your testboard to your Starstim device using the flat cable, program your protocol and launch it to ensure everything is working as you expect.