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PRIVACY POLICY

Effective Date: 30/07/2025

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This Privacy Policy describes how Neuroelectrics Barcelona S.L.U. (“Neuroelectrics,” "we," "us," or "our") collects, uses, shares, and protects personal data through our website [www.neuroelectrics.com] (the "Website"). This Policy applies to all users worldwide, including jurisdictions such as the European Union (EU), the United Kingdom (UK), the United States (US), and countries in the Asia-Pacific region.

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1. Who is the Data Controller?

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Neuroelectrics Barcelona S.L.U.
Avenida Tibidabo, 47 bis, 08035 Barcelona, Spain
NIF: ESB65555690
Email: info@neuroelectrics.com
Phone: +34 932 540 366

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2. What Personal Data Do We Collect and For What Purpose?

 

Contact Form

  • Data Collected: Name, email, message content

  • Purpose: Respond to inquiries

  • Legal Basis: Consent

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Newsletter

  • Data Collected: Name, email, preferences

  • Purpose: Send marketing communications

  • Legal Basis: Consent

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Customer Support

  • Data Collected: Name, email, company, country, request description

  • Purpose: Provide support

  • Legal Basis: Consent and/or contract performance

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Get a Quote

  • Data Collected: Name, email, phone, organization, country, interest, usage

  • Purpose: Provide a commercial quote

  • Legal Basis: Consent / Pre-contractual steps

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Careers Portal (via Personio)

  • Data Collected: Name, email, phone, CV, cover letter, location, etc.

  • Purpose: Manage job applications

  • Legal Basis: Consent / Legal obligation

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Cookies & Analytics

  • Data Collected: IP address, device/browser data, location, interaction data

  • Purpose: Improve website performance and user experience

  • Legal Basis: Consent (non-essential); Legitimate interest (essential)

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3. Careers Portal (Recruitment via Personio)

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When you apply to a job via our Personio careers portal, we collect your personal data to assess your application and manage the selection process. Personio GmbH acts as a data processor, and all data transmissions are encrypted (TLS). We retain candidate data for up to 365 days after the position is filled, unless you consent to remain in our talent pool for future opportunities.

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4. Data Sharing and International Transfers

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Your personal data may be shared with:

  • Authorized service providers (hosting, email tools, analytics platforms)

  • Neuroelectrics affiliates (e.g., Neuroelectrics USA Corp)

  • Public authorities, if required by applicable law

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Transfers outside the European Economic Area (EEA), the UK, or your country of residence are safeguarded by:

  • Standard Contractual Clauses approved by the European Commission

  • Adequacy decisions

  • Other valid legal mechanisms

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5. Data Retention

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We only retain your personal data for as long as necessary for the purposes listed above:

  • Contact, support, and quote forms: up to 12 months after resolution

  • Newsletter: until you unsubscribe

  • Career data: up to 365 days, or longer with consent

  • Cookies: as described in our Cookie Policy

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6. Your Rights

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Depending on your location and applicable data protection laws, you may have the right to:

  • Access your personal data

  • Correct inaccurate data

  • Delete your data

  • Restrict processing

  • Object to processing (especially for marketing)

  • Data portability

  • Withdraw consent at any time

  • Lodge a complaint with your local data protection authority

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To exercise your rights, please contact: dpo@neuroelectrics.com 

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7. Marketing Communications

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If you subscribe to our newsletter, we will send you promotional emails based on your preferences. You can unsubscribe at any time using the link in each email.

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In compliance with the CAN-SPAM Act (U.S.):

  • All emails clearly identify the sender

  • Include our contact details

  • Offer a clear opt-out option

  • Respect opt-out requests promptly

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We do not sell or share your personal data for third-party marketing.

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8. Data Security

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We implement appropriate technical and organizational measures to protect personal data, including:

  • SSL/TLS encryption

  • Role-based access controls

  • Secure cloud infrastructure

  • Regular audits and security updates

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9. Changes to This Policy

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We reserve the right to update this Privacy Policy from time to time to reflect any legal or operational changes. The most current version will always be posted on our Website with the updated "Effective Date." Material changes will be communicated appropriately.

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10. Contact Information

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For all privacy-related questions or to exercise your rights, please contact us at dpo@neuroelectrics.com. 

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