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Welcome to support

We offer lifetime support, with a personalized response to your queries.

Before submitting your request, please check our Q&A page here. Many common questions are answered there and may help you resolve your issue more quickly.

Support Query Form

In order to better assist you, please provide the Serial Number of your device and the NIC software version* you are using as well as the operating system of your laptop/computer.

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*Where your software version can be found:

  • Using NIC1.4: Go to SETTINGS and you will see the software (NIC) version

  • Using NIC2.0 it is displayed in the left corner of the window

Please use this form only for technical questions or for issues regarding your Enobio or Starstim system.

Country

Serial Number which can be found on the back of your StarStim or Enobio device (NECBOX). This number would have the format "E201XXXXX-XX"

Version of NIC software used with your system. This number would have the format "2.0.11", and can be found in the bottom right corner of the Settings tab in NIC.

OS Version
Issue subject

You may only upload screenshots in PNG/JPG format

By submitting this form, you authorize Neuroelectrics Barcelona S.L.U. to process your personal data to respond to and manage your support request.


Depending on the nature of the request, your data will be processed either under our legitimate interest or based on your consent.


For more information, please read our Privacy Policy.

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